Strong People
Contact Services has provided an impressive list of Clients with an impressive skill set. Our People are the KEY to our ongoing success! Every Agent is hired, trained and developed with Quality as their singular focus. The culture of our organization reflects quality as a goal and each employee, onshore or off, can attest to that as a continual focus. Our Team is continually provided ongoing training, Mentoring, Calibration and Coaching for one goal…… Quality Products and Services for our clients!
Contact Us And Meet GREAT People!
Great Locations
Our main offices are located in Grandville Michigan. This part of the country boasts several great features. West Michigan has a large, well educated workforce with a low cost of living! This makes for a great combination of Low Cost and High Quality of services that our Clients have come to enjoy and expect. But not all projects are created equal! With that in mind, Contact Services BPO is the solution by offering our South American solution. The Contact Services BPO arm of the organization is located in Cordoba Argentina, which is a very similar format to Grandville, because it is a college town and provides a educated workforce with a low cost of living. No matter the need of your project, Contact Services has a great place for the project to be run!
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Extensive Experience & Capabilities
What allows Contact Services to be as strong as we are? A strong blend of the Experience our Team brings to the table along with the Capabilities we have developed and continue to add to. Like other great organizations, we pride ourselves on avoiding the accolades of yesterday and focus on the needs of today! Our Customers continue to enjoy working with a Team that is always striving for better solutions! Consistantly, we are a "Solutions Provider" to our Clients. Our ability to develop technological solutions as well as enhanced Employee development keeps us right on the cutting edge! Can your current Quality Services provider say the same? Contact Us And Learn More!
Superb Platform - CallScoreLive©
Contact Services is built upon the cornerstone of our CallScoreLive© platform. Though our people are key to our success, certainly our CallScoreLive© platform provides that extra element that our customers have come to rely on! CallScoreLive© was designed and developed with Enterprise Call Center Quality needs in mind. The CallScoreLive© platform allows for Rapid implementation, Extensive reporting, and Impressive capabilities. Some of the many capabilities the CallScoreLive© platform provides are:
● Customizable Fields
● Extensive Ad-Hoc Reporting
● Flexible Calibration Tools
● Evaluation Import – Bring Evaluations From Your Previous Provider!
● Coaching, Calibration & Dispute Tracking
These are only a few of the key features that separates our CallScoreLive© platform from the competition.
Contact Us And See What We Mean!
Are You Settling?
Quality is not only our business, it is our culture! Contact Services , unlike others, provides a quality experience for every customer. From inception, to launch, to day to day operations, our clients expect and receive the level of quality services that they require and should expect! Using another provider but not satisfied, contact us today and have us show you what we mean. It is not uncommon for our clients to initially come to us to provide a “Challenger” aspect to a project. Once working with our Team, it is common that the Client sees they were “Settling” with the other provider.
Are you Settling with your current provider?
Contact Us And Stop Settling!